Md
9/10
Malaysia 🇲🇾
The hotel is old physically, but young at heart.
Pros: The hotel is old. And majority of their staff are seniors. Perhaps they've been with the hotel for 30 years. But their hospitality: top notch.
Cons: Aircond not cold enough, but they sent standing fan. Overbooked, but they gave 2 rooms.
Nurul
10/10
Malaysia 🇲🇾
overall are perfect.
Pros: everything are perfect. the room, the food, all good
Cons: the lift was super slow. hope the management can take note
Nurfarhana
10/10
Malaysia 🇲🇾
The hotel is very comfortable and enjoyable. Everything was great, and I really loved staying here.
Pros: The room was very comfortable,clean, well maintained and made our stay enjoyable.
Cons: The cafe - The café area is too small for the number of guests. During breakfast hours, it becomes very crowded. Please consider expanding the space and adding more tables.
Nor
10/10
Malaysia 🇲🇾
Pros: staff very friendly and helpful,always smile no matter the situation...room is clean..
Cons: i just want the hotel make the breakfast not just for vegetarian but also for Non-vegetarian because not all the guest is Vegetarian..But your breakfast eventhough vegetarian,it is delicious.
Cho
8/10
Malaysia 🇲🇾
Over all it is value for money hotel.
Pros: Good for the price we paid. But it can be better if they can offer little bit Penang hawker foods every different day.
Cons: After 2.00pm, when we order Ala cart according to menu for lunch, the foods took too long to come out, and we are very hungry that time.
Luchas
8/10
Canada 🇨🇦
Pros: The staff were amazing! Friendly and helpful. It was the highlight of our stay!
Cons: Some rooms have musky smells.
Muhammad
9/10
Malaysia 🇲🇾
Overall, it was a pleasant and comfortable stay in a great location,
Pros: I stayed at Berjaya Penang Hotel for one night (18–19 October) and had a really good experience. The room was clean, comfortable, and spacious, with everything I needed for a short stay. The location in George Town was excellent — close to local restaurants, shops, and just a short drive to the main attractions. Breakfast was nice with a good variety of options, and the staff were friendly and helpful throughout my stay. Overall, it was a pleasant and comfortable experience. I’d definitely stay here again when visiting Penang!
Cons: The only thing I didn’t like was that there was no hand bidet in the washroom. Other than that, everything was great, and I’d definitely stay here again when visiting Penang!
Elisabeth
9/10
Netherlands 🇳🇱
Good hotel
Pros: Nice hotel, good location short walk away from Gurney Plaza. A bit further away from Georgetown centre but short grab drive away. Room was nice and clean, breakfast was good and had many options
Cons: There were no plug sockets near the bedside tables/bed so that was a bit inconvenient. Only possible to charge at the desk or at a random spot on the wall near the floor. Not a big issue but would've been convenient